When the system won't boot
Watch the boot sequence, read the error, change BIOS settings, or enter a BitLocker recovery key.
Works before the OS loads
For managed service providers
When RMM can't reach it, TinyPilot still can
BIOS, boot, BitLocker, and serial console access from your browser.
Remote tools need a running OS and a working network. TinyPilot doesn't: reach BIOS, boot menus, and recovery screens.
Voyager 3 combines KVM over IP, a serial console, and LAN Monitor in one device, with no agent on the target and no open inbound ports.
10,000+
TinyPilot customers
US-based support
Direct technical help
12-month warranty
Advance replacement
Access that works when the OS doesn't
Your RMM handles everyday support until a machine stops at a boot error, waits at a BitLocker prompt, or drops out of RMM entirely. TinyPilot shows the screen and takes the keyboard from power-on, with no agent on the target.
When RMM shows it offline
After a failed update, mount a recovery image with virtual media and repair or reimage remotely.
No agent on the target
When the network is the problem
Use a USB-to-serial adapter to access a switch or firewall from TinyPilot's browser interface.
Roll back a bad config
Remote access where downtime isn't an option
Start with critical systems that lack reliable remote access: a small-business server without iDRAC or iLO, a workstation running an essential application, or an appliance at a site with no technical staff.
Install one Voyager 3 per client site on its most critical host, with serial to the firewall or switch, and leave it connected.
1
Connect the equipment
Use HDMI and USB for a computer’s screen and keyboard. Add USB-to-serial adapters for network equipment.
2
Set up your remote connection
Use your VPN or an overlay such as Tailscale, with no open inbound ports. Keep TinyPilot private and turn on role-based access with 2FA.
3
Check access before you need it
Confirm that you can reach the boot screen and connected serial consoles from outside the site network.
Also Included: LAN Monitor
See what’s reachable at the site
Discover devices on TinyPilot's connected local networks and track reachability for up to 25 selected devices.
Read the LAN Monitor guide
The Business Impact
Spend less time getting to the problem
For most MSPs, the expensive part of an outage isn't the fix. It's reaching the system. A site visit adds travel, scheduling, and site access before diagnosis can start.
On fixed-fee contracts, each avoided trip is margin you keep and a technician free for the next client. Run your own numbers below.
Common deployment questions
Where does remote access make sense for your clients?
Let's talk through your setupHow does TinyPilot fit with our RMM and remote-support tools?
Keep using them for everyday support. TinyPilot adds remote access for BIOS settings, boot errors, recovery prompts, OS installations, and supported serial devices. Its KVM connection doesn’t require an agent on the target computer.
Does every client system need a TinyPilot?
Start with equipment that lacks reliable remote access and sites where dispatching a technician is slow or costly. Each TinyPilot directly connects to one computer for KVM access, and can also provide serial access through supported adapters.
What happens if the client’s network or internet connection fails?
TinyPilot needs power and a working connection to your technician. For network recovery, add a path that doesn't depend on the failed equipment, such as Pathfinder cellular access. It reaches TinyPilot; it doesn't replace the site's internet.
How do we keep it secure, and can we buy through our distributor?
TinyPilot is LAN-first, uses HTTPS, role-based access, and two-factor authentication, and needs no software on the target. Keep it behind your VPN or Tailscale, ZeroTier, or NetBird, with no open inbound ports. Buy direct or through CDW, Insight, SHI, DigiKey, 42U, or Amazon Business.
Getting started
Plan remote access for your most important client sites
Bring us an example client site and the systems your RMM can't reach when they fail. We'll map the KVM and serial connections, the remote-access path, and whether cellular recovery makes sense.
Book a discovery call
Partner pricing and evaluation units for eligible MSPs. Also sold through CDW, Insight, SHI, 42U, and DigiKey.
MSP Partner Program details